WE WANT TO THANK OUR WONDERFUL CUSTOMERS FOR MAKING
OUR FURNITURE AND BUSINESS SO POPULAR. We could not
be what we are without you!
Under state & federal laws a purchase with our
company is an agreement by both parties & a legally
binding contract to the specific terms laid out below
in the following terms. We strongly recommend that
you thoroughly read & understand the following
terms of your sales contract before agreeing to by
placing your order.
We,
at Mission Time Designs strive to get you the best
choice in furniture to fit your needs. We feel it
is important for us to explain our guide lines on
shipping damage, return policy, and your item in general.
If you can not abide by our terms and conditions,
please do not purchase from us. We find it much easier
to avoid a sale that could later be problems due to
misunderstanding our guide lines and customers not
following directions.
We are thrilled to have so many AWESOME customers!
Thank you so much
Please
note, we have many customers and sometimes it is a
little difficult to email each customer and return
phone calls quickly. It doesn't mean we are ignoring
you, it means we are extremely busy with orders. Should
your order be delayed long than the noted time we
will contact you immediately. Please bare with us,
we consider getting your piece finished as quickly
as possible the most important part.
You
the buyer must realize your item is custom crafted.
It will not have a look and feel of a factory veneer.
We do not use veneer or pressed wood in our furniture.
You are purchasing an actual piece built from hardwood,
therefore we can not guarantee color matches and you
will have a soft textured feel of real wood. If
you want a veneer finish, please buy an import factory
made. We do not offer high gloss, slippery finishes.
It is a warm satin finish. A piece of wood can accept
stain differently in as little as 4 or 5 inches, therefore
there may be a small variation in coloring. Again, this
is not VENEER OR PRESSED WOOD!
Each
piece of wood will accept a color differently. Each
craftsman has their own finishing processes, therefore
you will always have a difference in color.
Since
your item was crafted for you, if your not happy with
the piece after receiving it simply return the product
for a replacement or merchandise credit. We
do not give cash refunds. All
pieces take approximately 8 to 10 weeks to receive
since they are built especially for you,
however we work as quickly as possible to assure a
fast delivery.
We
will NOT
under any condition accept a return on a bar stool
with a seat over 30 inches tall. 30 inch and higher
can only be purchased as a custom order and make it
too hard for us to resell. By purchasing bar stools
with seats over 30 inches tall you are agreeing to
the non return policy.
*************************************************************************
*****WARNING
PLEASE READ.....Shipping Damage*****
We at Mission Time Designs do our best to assure safe
delivery. We understand sometimes shipping damage
can occur which is completely out of our control.
We pay shipping and we pay insurance, however the
acceptance of the package is responsibility of the
customer. If your not willing to follow this procedure,
please consider not making online purchases that involve
shipping.
All
packages are delivered DHL.
They will have...
*IF
THE SHOCK INDICATOR IS BROKEN, PLEASE FOLLOW THESE
SIMPLE DIRECTIONS*
either...
Open the package in FRONT of the driver to assure
there is no inside damage OR REFUSE to sign for it.
Once you have signed, you have released all damage
claims from DHL and Mission Time Designs.
YOU will be responsible once you have signed and accepted
it without following this procedure!!!
The signature is deemed as proof DHL delivered it
without damage and closes ALL INSURANCE CLAIMS!
This
issue is the only reason we end up with upset customers.
Please understand, we can not be at your home to accept
packages and make sure the correct procedure is followed.
Shipping damage is a risk of online shopping. If your
not willing to follow the proper directions pertaining
to shipping damage, we suggest you possibly make your
purchases locally and not online. 99% of the time
packages are delivered perfectly fine, but sometimes
an irresponsible driver in a bad mood will get it
and abuse it. It is up to you to make sure proper
procedure is followed in that event.
***DO
NOT SIGN IF THERE IS DAMAGE OR OPEN IT IN FRONT OF
THE DRIVER***
****************************************************************
Questions and Answers:
If for any reason your not happy with your piece after
it arrives, please return it immediately for replacement
or a merchandise credit. We no longer give cash refunds.
To make a return please do so within 7 days of receiving
the item. Return shipping costs are the responsibility
of the customer. We do not cover any return shipping
for any reason. Item must be returned in original condition,
meaning it must be packed securely to avoid damage.
If a manufacturing defect in material or workmanship
occurs within six months of the original purchase date,
we will accommodate the consumer with a replacement
upon the written recommendation of a Mission Time Designs
representative. However, if a manufacturing defect occurs
after this time period, we will gladly repair the product
at a discount cost. It is the responsibility of the
consumer and/or retailer to arrange shipping to and
from the factory.
We
will not under any condition accept a return on a bar
stool with a seat over 30 inches tall. 30 inch and higher
can only be purchased as a custom order and make it
too hard for us to resell. Should
an issue arise from damage or workmanship, we will repair
the stool for you. Simply return it to us. All additional
shipping cost are the buyers responsibility.
Q: What if for some reason I do not like my new
piece?
A: We sell many pieces to many different customers.
We understand sometimes a customer's taste may be
different. We offer a full warranty against customer
satisfaction. If you receive your piece and do not
like it, simply return the piece and receive a credit
refund. We do require you to pay return shipping.
We also require you to assure the piece is sent back
undamaged, therefore we ask you carefully package
it. If the piece should arrive back to us with
damage from poor packaging we will not be able to
refund your any part of your order. Item must
be returned to us in the same condition you received
it. Meaning, we cannot accept returns that have been
damaged during return shipping or item that have been
used. It is your responsibility to assure a SAFE
RETURN back to us WITHIN 14 Days. If item arrives
back to us damaged or beyond 14 days, we will not
be able to issue any form of credit or exchange.
Q: Can I exchange my product?
A: Yes, we always accept returns for exchanges.
Simply return the original product with a note letting
us know what you would like changed on the piece.
Please keep in mind there are many varieties of colors
and we cannot always promise an exact match to furniture
you may already own. It is your responsibility to
assure a SAFE RETURN back to us. If item arrives back
to us damaged, we will not be able to issue any form
of credit or exchange.
How we handle customer returns
and chargebacks with credit cards. We are more than
happy to replace any piece we sell. We do not give cash
refunds anymore, due to customers obviously returning
items that have been used or found cheaper elsewhere
or destroyed in return shipping. We offer a merchandise
credit towards any future purchase. We take strong
action on credit card chargebacks. Should you decide
to file a chargeback please be advised we will pursue
this to the fullest extent including legal action. For
the most part our customers are honest wonderful people,
however due to a few bad apples, returning pieces uninsured,
poorly packaged or used we have implemented this new
policy. Please do not think you can keep our pieces
and simply file a chargeback and get out of paying for
it. It is not morally right, nor legally right. Do not
think you can accept a 75% cash refund and file a chargeback,
this is commonly called fraud and we will proceed with
legal action against you. Your welcome to see our attempted
fraud page showing customers who tried and failed. Coming
Soon...
Important facts about your new furniture…
You have chosen to purchase a handcrafted piece of furniture.
Not all customers realize exactly what they are buying.
Many items on the market today are factory built and
veneer covered meaning the piece you buy may only have
a very thin layer of oak covering particleboard. The
piece looks great when you buy it, but it isn't true
solid oak therefore will have different features from
a true solid oak piece.
Since solid oak comes from a living breathing tree it
has a life of it's own. It will continue to breathe
even after your furniture has been built and sealed.
It will continue to dry out and take in moisture its
whole life. Many things are out of our control due to
this process. We have outlined a few common facts to
help you understand exactly what you have purchased
and help you take proper care of your piece.
When the tree grows the surroundings
will play an important part of the finish look. The
age of a tree will also play an important part. Depending
on what the tree has been exposed to will produce the
out come. If you get your piece and see a difference
in color between a leg or a trim board, trust us it
is not that we didn't stain it, it is the way the tree
accepted the finish in that area. If the grain was tight
it tends to have a lighter finish. Sometimes after staining
and sealing the piece may "bleed through",
this is common and happens from time to time. Simply
use a soft cloth to wipe the stain and apply a coat
of wax.
You may find darker spots on your piece that appears
to be stain splashes, again, this is not a stain splash,
it is grown into the grain of the wood. Sometimes a
tree may be shot by a hunter, when this happens and
the tree continues to grown, the lead left behind will
cause the tree to darken in the surrounding areas. If
you receive a piece with the dark spots and do not accept
it as part of the natural growth process and the thrill
of own real oak, we will happily replace the item for
you.
If your piece feels a little tacky to the touch, it
is not that the sealer has not dried. In the process
of finishing your piece, we use a tack cloth as a final
step. You are feeling the tack cloth. A simple coat
of wax will stop this. We cannot apply the wax prior
to it leaving, as bubble wrap and wax do not seem to
get along well.
Tabletops, again this is not veneer, it is not
pressed wood, your top will not be glass smooth as it
is real wood that has been sanded. We do apply sealer
to the tops to make them soft, but try to leave the
natural grain finish so you can always pick out a piece
of true oak verses processed wood products.
We do our best to assure your new piece is built rock
solid to last for years and years. We are constantly
testing our furniture for durability. It's common to
have a toss across test here. Meaning, we actually pick
up a piece of furniture and throw it across the shop
to see how it holds up. We have been known to jump on
end tables to make sure that when your child uses the
end table to bounce to the sofa they will have a steady
launch pad! No one likes an unstable take off.
Care Of Your Piece:
How Does Natural Light and Humidity
Effect My Solid Wood Furniture?
A Unique Charm and Natural Wood
In both the manufacturing and finishing of handcrafted
oak, cherry maple and walnut furniture we try to bring
forth the character and beauty of the wood. All hardwood
lumber has variations in the color and grain; this is
part of its natural beauty. But these variations will
make it impossible to guarantee an exact match in finishes
between tow pieces of furniture, even though identical
finishing processes are applied. These characteristic
qualities give solid wood furniture its unique charm.
A Natural Fiber
Hardwoods are a natural fiber. Because most solid wood
are open grained, your solid wood furniture will breath,
expand and contract with temperature and humidity changes
even after protective finishes have been applied. These
minor cracks are part of the natural beauty of the wood.
Care in controlling the furniture's environment can
help minimize cracking and warping.
Control Environment
Keep the indoor humidity in the 35 to 45 percent range
to minimize these effects. Ultraviolet light from the
sun and fluorescent fixtures can cause chemical changes
in the wood and or furniture finish, so avoid placing
you furniture in an area where the sun will shine directly
on it. Keep furniture away from directs sources of heating
and cooling. Avoid storing furniture in an attic or
cellar type environment.
Potential Changes
If the humidity move out of the ideal range, solid wood
table tops could expand or contract, causing a gap in
the center or at the ends where the two halves meet.
It can also cause splits or cracks in the grain pattern
and joints of the wood panels. These are not abnormal
- the table is not considered defective.
Finally, on a personal note. If for some reason
you're not happy with your purchase, please allow us
the opportunity to take the item back. Or do our best
to make you happy. We are all human and sometimes customers
forget that. We have never refused to take an item back.
But it WAS BUILT ESPECIALLY FOR YOU, therefore you can
not expect us to suffer a complete loss simply because
you don't like something. If something is not correct,
please let us know in an intelligent fashion. We are
always willing to work with you. However, harassing
or threatening phone calls or emails never solves a
problem. We have never understood why a customer gets
angry without speaking to us or notifying us, they are
not happy. We have always gone far and above to make
you happy, all we ask is for a little kindness. Don't
instantly get angry if something is not correct. Thank
you again for your purchase from Mission Time Designs
and we hope to hear from you again for all your furniture
needs.
By purchasing your
piece from Mission Time Designs you are agreeing with
our Terms and Conditions. We do work very hard to assure
you are 100% satisfied with your purchase.
